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Residence rules

Terms of Hotel Service



• Check-in is carried out only after the presentation of a passport and 100% payment for accommodation

• If the reservation is not guaranteed by the company or a credit card number, booking stays only till 4 p.m. the day of arrival

• Time registration and check in begins at 14:00 of the current day in local time.

• Check-out time is 12:00 in local time.

• In case of early check-in from 05:00-12:00 and late check-out from 12:00-21:00 the amount of 50% of the room price is charged.

• Guest can extend his stay only by prior agreement and in case of room availability

• Your room rate includes: breakfast- from 07:00 a.m. till 11:00 a.m., Wi-Fi, free entry to the SPA, free entry to the GYM, parking.

• Payment is made only in local currency - hryvnia (UAH).

• When placing from 0 and older children or adults are charged an additional fee for a person per night is charged.

• The price of extra bed includes breakfast and all the standard range of additional services.

• Pets are not allowed in the room

• Please take care of the complex property. Guest is obliged to pay in case of loss or damage of the hotel property and equipment

• It is forbidden to take out things that are included in the room set (bed covers, blankets, towels, bathrobes, rubber slippers, etc.)

• Smoking in the rooms is forbidden

• It is necessary to comply with fire safety regulations, sanitary hygiene. Do not store highly inflammable and explosive substances

• In case of cancellation up to 1 day before the date of arrival no fee will be charged

• In case of late cancellation or no-show 100% of the first night will be charged.